Terms and Conditions | The Medical Office (TMO)

Welcome to the The Medical Office (TMO) online store. By using this website, you agree to comply with and be bound by the following terms and conditions, designed to ensure professional medical service and protect our customers’ rights.

1. General Use

Use of tmo-med.com is permitted only for lawful purposes related to browsing and purchasing medical equipment.
Any activity that harms the store’s infrastructure or misrepresents TMO is strictly prohibited.
We reserve the right to restrict access to any user who violates these legal standards.

2. Product Information & Pricing

TMO is committed to providing accurate specifications for all displayed medical devices.
The customer acknowledges that product images may vary slightly from reality due to lighting or manufacturer updates, while technical efficiency remains unchanged.
All prices are subject to change based on market fluctuations, and the final price is confirmed at checkout.

3. Orders & Payments

Customers must provide accurate data (Name, Address, Phone) to ensure timely delivery of medical devices.
Payments are made via authorized and encrypted payment methods within the site.
TMO management reserves the right to refuse orders in case of data errors or stock unavailability, with a commitment to immediate refunding.

4. Shipping & Liability

Device shipping is subject to our specific (Shipping and Delivery Policy).
TMO is not liable for delays beyond its control, such as logistical crises or force majeure events.
The customer is solely responsible for using medical devices (e.g., glucometers, BP monitors) according to medical guidelines and provided instructions.

5. Intellectual Property

All content (text, device images, logos) is the exclusive property of TMO and protected by Egyptian intellectual property laws. Reproduction is strictly forbidden without prior written consent.