At The Medical Office (TMO), we ensure that your orders arrive as quickly and in the best possible condition by working with certified and reliable shipping companies.
Shipping and Delivery Times
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Orders are prepared and shipped within 1–3 business days from the order confirmation and payment date.
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Delivery usually takes place within 2–7 business days within Egypt (depending on the customer’s location).
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For shipments outside Egypt, delivery times vary depending on the shipping destination and customs clearance procedures.
Shipping costs
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Shipping costs are calculated based on the order’s weight and location. Delivery.
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Special offers or discounts on shipping costs may be available from time to time.
Track Shipments
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After the shipping process is completed, the customer will be provided with a tracking number to track the order’s status until it arrives.
Delivery Responsibility
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We are committed to carefully packaging products to ensure they arrive in the best condition.
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In the event of any damage or shortage in the products received, the customer must contact us within 24 hours of the date of receipt.
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The company is not responsible for any delays resulting from circumstances beyond our control, such as (weather conditions, public holidays, and customs procedures).
Delivery Address
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Customers are requested to ensure they have entered a correct address and a valid phone number to facilitate delivery.
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If incorrect or incomplete information is entered, customers may incur additional shipping charges to resend the order.