At The Medical Office (TMO), we are committed to customer satisfaction and providing the best possible shopping experience. Therefore, we offer a clear return and exchange policy according to the following conditions:

1. Return and Exchange Period

  • The customer has the right to request a return or exchange of the product within 14 days from the date of receipt.

  • After this period has passed, no return or exchange requests will be accepted unless there is a manufacturing defect.

2. Return Acceptance Conditions

  • The product must be in its original, unused condition, with all accessories and original packaging.

  • The purchase invoice or proof of purchase must be provided.

  • Returns of opened or used medical or healthcare products are not accepted, to maintain safety standards. Safety.

3. Non-Returnable Products

  • Medical devices or supplies that have been opened or used.

  • Products ordered to a customer’s special design or specifications.

  • Products that have been damaged or misused by the customer.

4. Refunds

  • If the refund request is approved, the amount paid will be refunded using the same payment method used by the customer within 7–14 business days from the date the product was received and inspected.

  • Refunds do not include shipping costs (unless there is a company error or a manufacturing defect).

5. Exchange

  • The product may be exchanged for another product of equal or greater value (with the price difference paid, if applicable).

  • The same return conditions apply to exchanges.

6. How to request a return or exchange

  • Customers should contact customer service through:

  • The support team will explain the steps necessary to return the product and complete the process.