Privacy Policy | The Medical Office (TMO)

At The Medical Office (TMO), we are committed to protecting the privacy of our visitors and customers in accordance with the highest digital security standards and applicable laws in Egypt. This policy outlines how we collect, use, and safeguard your personal information when interacting with our online store.

1. Information Collection

We collect information that you provide to us when placing an order or creating an account, including:

Full name and detailed shipping address.
Phone number and email address for communication.
Payment information (processed via secure, encrypted payment gateways).
Technical data collected automatically (such as IP address and browser type) to improve site performance and user experience.

2. How We Use Your Information

Data is used exclusively for:

Processing and delivering your medical device orders.
Activating warranty and after-sales services for equipment.
Responding to inquiries and providing technical support.
Sending updates on offers and discounts (only with your prior consent).

3. Data Protection and Sharing

We strictly pledge not to sell or rent your data to any third parties for marketing purposes.
Necessary data is only shared with our trusted partners (such as shipping companies) to complete the delivery process.
We use advanced security protocols (SSL) to encrypt sensitive data and ensure its safety from breaches.

4. Cookies

Our website uses cookies to personalize your experience and remember your basket preferences. You can control cookie settings through your browser at any time.

5. Your Legal Rights

You have the right at any time to request access to your data registered with us, modify it, or request its permanent deletion from our records by contacting the site management directly.