Shipping and Delivery Policy | The Medical Office (TMO)

At The Medical Office (TMO), we prioritize your health and satisfaction. We ensure a safe and fast shipping experience to deliver your medical equipment and supplies in perfect condition, in partnership with top certified shipping carriers in Egypt.

Delivery Times

  • Cairo and Giza: Orders are typically delivered within 1 – 3 business days.
  • Other governorates: Orders are typically delivered within 3 – 5 business days.
  • International Shipping: For orders outside Egypt, International shipping is currently unavailable. Stay tuned!

Shipping Costs

Shipping costs are automatically calculated during checkout and are borne by the customer, based on:

  • The product’s shipping class (standard / medium / heavy).
  • The governorate.
  • Selected products include “Free Shipping”, shown on the product page and at checkout.

Failed delivery / non-receipt: If the customer does not receive the order, we inform them of the shipping cost; they may choose to pay it or not, and if unpaid, TMO bears the shipping cost.

Order Tracking

Once your order leaves our headquarters in Giza, we will provide you with a Tracking Number via SMS, WhatsApp, or Email to monitor your shipment’s status until it reaches you.

Delivery Responsibility & Quality Assurance

  • We commit to packaging sensitive medical devices with extreme care to prevent any damage.
  • Important Notice: In case of any visible damage to the parcel or missing items, please contact the TMO support team within 24 hours of receipt to take necessary action.
  • TMO is not responsible for delays caused by force majeure (weather conditions, public holidays, or customs delays).

Customer Information Accuracy

To ensure successful and fast delivery, please provide a detailed address and a valid phone number. If delivery fails due to incorrect information, additional shipping fees may apply for re-shipment.

Contact Logistics Support

For inquiries regarding your shipment, please contact our logistics department:

  • Headquarters: Rabaa, Giza District, Giza Governorate (Opposite Om El-Masryeen Hospital entrance).
  • Phone: +201024996633 / +201101905517
  • Email: [email protected]

Pickup from Our Office

You can collect your order in person from the TMO office in Giza instead of shipping it, with no shipping fees. We recommend contacting us before visiting to confirm product availability. The office address, business hours and contact details are available on the Contact Us page.